FAQ

What Size Should I Order?

We strive to provide the perfect combination of comfort and style. Our shirts and sweatshirts are unisex, ensuring that anyone can enjoy our designs or create their own. These items are not form-fitting and have a slightly roomier cut, offering a relaxed and comfortable fit for day or night. For a classic fit, order your usual size. If you prefer a looser look, size up, and for a more snug fit, size down.

When Will I Get My Order?

Our small but dedicated team pours care and precision into every piece we create. To ensure the highest quality and attention to detail, our processing time is typically 7–10 business days before your order is shipped. However, depending on the complexity of the design and the volume of orders, it may take a little longer.

We’re committed to crafting each order with the utmost care, and we truly appreciate your patience as we bring your unique pieces to life. Rest assured, our team is working diligently to deliver your order promptly while maintaining our high-quality standards. Thank you for trusting us to create something special for you!

Where Do You Ship?

HJ Design Studio is based in Brampton, and while we’re currently shipping within Canada and the United States, we’re excited to expand internationally in the future. We’re working hard to share our designs with customers worldwide, so stay tuned for updates as we grow!

Can I Submit a Custom Order?

Absolutely! If you have a special design or a unique idea in mind, we’d love to help bring it to life. Simply select one of our customizable options in the shop and follow the instructions. Need assistance or have questions? Email us at contact@hjdesignstudio.ca, and we’ll gladly guide you through the process.

Our pricing for custom orders is based on the size and intricacy of your design. We strive to keep it fair and competitive. Once your vision is finalized, we’ll collaborate with you to ensure the final creation is exactly what you imagined.

Can I Return or Exchange a Custom Order?

Because custom orders are made specifically to your preferences, we cannot accept returns or exchanges for these items. Please double-check all details—such as size, color, and design—before placing your order to ensure satisfaction. If you have any concerns or need assistance, feel free to contact us, and we’ll be happy to help.

Returns Policy for Non-Customized Items

Thank you for choosing HJ Design Studio! At this time, we are unable to accept returns. However, if your product arrives damaged or defective, we’re here to help! Please reach out to us through our Contact Page or email us directly at contact@hjdesignstudio.ca, and we will gladly assist you in resolving the issue.

We truly appreciate your support and understanding!

Still Have Questions?

If your question wasn’t answered in our FAQ, don’t hesitate to reach out via our contact page or email us. We’re here to help and will get back to you as soon as possible!

Thank you for choosing HJ Design Studio to create something special for you. Your trust and support mean the world to us! ❤️